Privacy Policy

Last updated: 20 May 2026

PickleReward respects your privacy and is committed to protecting personal information for players, merchants, event organizers, and business partners. This Privacy Policy explains how PickleReward collects, uses, stores, and shares information when you use our website, digital voucher platform, messaging channels (including WhatsApp), and future mobile applications.

1. Who We Are

PickleReward is a digital voucher and redemption platform focused on pickleball events, sponsorship campaigns, and merchant rewards. If you have questions about this policy, you can contact us at hello@picklereward.com.

2. Information We Collect

  • Account and profile details, such as name, mobile number, email address, and organization information.
  • Voucher and redemption data, including voucher IDs, claim timestamps, redemption status, and related merchant details.
  • Communication data, such as contact form submissions and support communications.
  • Technical data, including device/browser information, IP address, pages visited, and session activity.
  • Messaging metadata for transactional updates sent through approved channels such as WhatsApp.

3. How We Use Information

  • To provide and operate voucher issuance, delivery, validation, and redemption workflows.
  • To notify users about voucher claims, redemption confirmations, and account-related updates.
  • To improve platform reliability, fraud detection, reporting, and customer support.
  • To comply with legal and regulatory obligations and enforce our Terms of Use.
  • To support future mobile app features and secure user authentication across channels.

4. WhatsApp and Messaging Compliance

Where WhatsApp Business messaging is used, PickleReward follows channel rules and approval requirements, including message template usage, recipient consent handling, and lawful communication practices. We do not send bulk spam messages. Messaging is used for transactional or service-related communication, and recipients may opt out where applicable.

5. Legal Basis and Consent

We process personal data based on one or more lawful grounds, including performance of a service, legitimate interests in running and securing the platform, legal obligations, and consent where required (for example, optional marketing or certain messaging activities).

6. Data Sharing

We may share relevant information with:

  • Merchants and event partners to facilitate voucher issuance and redemption.
  • Service providers (hosting, analytics, messaging providers) under confidentiality and security controls.
  • Legal authorities when required by law, legal process, or to protect users and platform integrity.

We do not sell personal information to third parties.

7. Data Retention

We retain personal data only as long as necessary for operational, legal, accounting, and security purposes. Retention periods may vary by data type (for example, redemption logs vs. account profile information).

8. Security Measures

PickleReward uses appropriate technical and organizational safeguards to protect personal information, including controlled system access, logging, and reasonable security hardening. No online system is fully risk-free, but we continuously improve controls to reduce risk.

9. International Use

If our services are accessed across regions, personal data may be processed in locations where our infrastructure or providers operate, subject to applicable data protection requirements.

10. Your Rights

Depending on applicable law, you may have rights to:

  • Access, correct, or update your personal information.
  • Request deletion of data where legally permissible.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing depends on consent.

To submit a request, contact hello@picklereward.com. We may verify your identity before processing requests.

11. Children and Minors

PickleReward is not designed for unsupervised use by children under applicable minimum age requirements. If we become aware that personal data was submitted inappropriately, we will take steps to remove it.

12. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated effective date.

13. Contact

For privacy and data protection questions, contact: hello@picklereward.com